How to share your feedback
We aim to provide you with a first class, professional intermediary service. However, should you want to discuss any matter with someone other than your appointed Knight Frank Finance adviser, or wish to register a complaint, please email Simon Gammon, Managing Partner, at 55 Baker Street, London W1U, or telephone 08712778800. Alternatively, if you are unable to settle your complaint with Knight Frank Finance, you may wish to refer to the following two organisations:
Financial Ombudsman Service
We are covered by the Financial Ombudsman Service (FOS). Their postal address is Exchange Tower, London E14 9SR. You may email the FOS or call them on 03001239123 or 08000234567. They are available from 8am to 8pm Monday to Friday, and from 9am to 1pm on Saturdays. For further details, click here.
Financial Services Compensation Scheme
We are also covered by the Financial Services Compensation Scheme (FSCS). You may be entitled to compensation from the scheme if we cannot meet our obligations. The level of compensation depends on the type of business and the circumstances of the claim. For further information, click here.